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Effective Date: August 12, 2026
Last Updated: August 12, 2026
Stanberry Insurance Agency respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an insurance quote, purchase or maintain an insurance policy, communicate with us, or otherwise use our services.
1. Information We Collect
Depending on the services you request, we may collect information including:
- Name, address, email address, and telephone number.
- Date of birth and other identifying information.
- Driver’s license, vehicle, property, employment, or business information.
- Insurance policy and claims information.
- Payment and billing information.
- Information you provide when requesting a quote or submitting an application.
- Communications and correspondence with our agency.
- Information collected automatically through our website, such as IP address, browser type, device information, and website usage information.
We collect information directly from you, from insurance carriers and other service providers, from publicly available sources, and from other third parties as permitted by law.
2. How We Use Your Information
We may use personal information to:
- Provide insurance quotes and services.
- Process applications and insurance transactions.
- Communicate with you regarding your policies, accounts, quotes, claims, and requests.
- Provide customer service and respond to inquiries.
- Send administrative notices and other information related to your insurance services.
- Contact you regarding products or services that may be relevant to your insurance needs, where permitted by law.
- Process payments and billing.
- Detect and prevent fraud, unauthorized activity, and security incidents.
- Improve our website, services, and customer experience.
- Comply with applicable laws, regulations, legal processes, and insurance requirements.
3. Sharing of Information
We may share information with third parties as reasonably necessary to provide our services and operate our business, including:
- Insurance carriers and managing general agencies.
- Insurance wholesalers, brokers, and other insurance intermediaries.
- Service providers that assist with technology, communications, billing, document processing, or other business functions.
- Claims-related service providers and professionals.
- Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law.
- Other parties with your authorization or as otherwise permitted by applicable law.
- We do not sell your personal information for monetary consideration.
4. Text Messages and Communications
If you provide your mobile telephone number and consent to receive text messages from Stanberry Insurance Agency, we may use text messaging to communicate with you regarding your insurance quotes, policies, payments, appointments, requests, customer service matters, and, where permitted by law and with any required consent, promotional or marketing information.
Message frequency may vary. Message and data rates may apply.
Text Message Opt-Out
You may opt out of receiving non-essential text messages from us at any time by replying STOP to any text message from Stanberry Insurance Agency.
After you send STOP, we may send one final message confirming your request. You will no longer receive text messages from that messaging program unless you provide a new consent or otherwise request to receive them.
You may also contact us directly at:
(828)586-8926
info@stanberry-ins.com
For assistance with text messaging, reply HELP to a message from us or contact us using the information above.
Opting out of marketing or other non-essential text messages will not prevent us from communicating with you through other appropriate channels when such communications are necessary to service your insurance policy, account, transaction, or request.
Consent to receive marketing text messages is not a condition of purchasing insurance or obtaining services from Stanberry Insurance Agency.
5. Email and Telephone Communications
We may communicate with you by telephone, email, text message, postal mail, or other communication methods using the contact information you provide.
Where required by applicable law, we will obtain appropriate consent before sending marketing communications or making marketing calls or texts. You may request to stop receiving marketing communications by contacting us or using the opt-out mechanism included in the communication.
6. Cookies and Website Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to operate the website, remember preferences, understand website usage, improve our services, and maintain website security.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Information Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
8. Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business and insurance records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.
9. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
To submit a privacy-related request, contact:
Stanberry Insurancy Agency
715 E. Main St
Sylva, NC 28779
(828) 586-8926
We may need to verify your identity before completing certain requests.
10. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable laws. The updated policy will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Stanberry Insurance Agency
715 E. Main St.
Sylva, NC 28779
(828) 586-8926
https://www.stanberry-ins.com
